// content/legal/refunds.mdx

Refunds, Returns & Cancellation

Last updated: October 22, 2025

We want you to love what you buy from Kondria. This policy explains when and how you can return, replace or cancel.

Quick summary

• Window: Request a return within 7 days of delivery (defects/damage: report within 48 hours).
• Condition: Unused, in original packaging with all tags, serials, freebies.
• Non‑returnable: Opened consumables (e.g., supplements), items marked final sale, hygiene‑sensitive items unless defective.
• Refund method: To original payment method within 5–7 business days after inspection.

Returns / replacements

1. Start a request at https://shop.kondria.in/returns or email support@kondria.in with order ID, photos/video (for damage).
2. We arrange pickup where serviceable; otherwise ship to: Kondria Returns, New Delhi, Delhi 110001, India. Keep the courier receipt.
3. After inspection, we approve a refund or send a replacement.

Cancellations

• Before shipment: Full refund.
• After shipment: Refuse delivery or create a return once delivered. Shipping may be deducted if a package is refused without cause.

Exceptions required by law

Your statutory rights under the Consumer Protection Act, 2019 remain unaffected. If a product is mis‑described, defective or not delivered, we’ll resolve per law.

SaaS subscriptions

App/SaaS fees are billed per term. You may cancel anytime; access remains till period end. Except where required by law, fees are non‑refundable once a term starts.

Help: shivang.shokeen111@hmail.com | +91 95995 75756