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Renewals & Collections
WhatsApp-first reminders with payment links, escalation rules, and a daily task list — built to reduce pending dues.
/gym-software/features/renewals-collectionsBuilt for India-first opsDesigned for retention
Ideal for
- • Gyms with frequent renewal cycles
- • Owners tired of chasing payment screenshots
- • Teams that want a simple daily collections workflow
Outcomes
What improves when you use this feature well.
- More renewals on time
- Lower outstanding dues
- Less owner time spent chasing payments
- Clear escalation path when members ignore reminders
What you get
The system does the chasing. Staff only handles exceptions, not every single renewal.
- Auto-detect: renewal due, renewal overdue, inactive, payment pending
- WhatsApp messages with one-tap payment links (UPI checkout)
- Reminder sequences (e.g., 7 days before → 3 days → due day → overdue)
- Escalation: staff → manager → owner (based on rules)
- Daily “Today’s tasks” list for front desk
- Optional: weekly owner digest on WhatsApp
Key workflows
Clear, repeatable flows so staff doesn’t improvise.
Collections: daily routine (15 minutes)
- 1Open ‘Today’s renewals’ list
- 2Send reminders (one tap) or call high-value members
- 3Mark outcomes (paid / promised date / not reachable)
- 4Escalations automatically triggered for overdue cases
Member: pay from WhatsApp
- 1Receive renewal reminder with payment link
- 2Pay via UPI/card
- 3Receipt auto-generated and membership updated
Controls & permissions
Stay consistent. Reduce mistakes.
- Automation on/off per gym
- Escalation rules (days overdue, amount threshold)
- Role permissions for overriding membership status
What you can track
Track what matters week to week.
- Renewal collection rate (due vs collected)
- Overdue dues aging (0–7, 8–15, 16–30 days)
- Staff follow-up completion rate
- Message → payment conversion (if tracking enabled)
Integrations (now / later)
Connect the feature to your workflow.
- Payment links (Razorpay or provider of choice)
- WhatsApp messaging (template-based) / click-to-chat
- SMS fallback (roadmap)
FAQ
Common questions owners ask.
Do members need to install the app to pay?
No. Payment links can open directly from WhatsApp and complete via UPI/card.
Can I escalate overdue renewals to the owner?
Yes. Set escalation rules so serious cases are surfaced automatically.